Cancellation & Refund Policy
We want you to book with complete confidence. Review our straightforward terms regarding contract cancellations, deposit returns, and quality guarantees.
1 14-Day Statutory Cooling-Off Period
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the statutory right to cancel a booked service agreement within 14 calendar days of accepting our quotation without providing any reason.
If you request us to commence urgent maintenance work within the 14-day cooling-off window and subsequently cancel, you will only be liable for the pro-rata cost of work completed and non-returnable horticultural materials (e.g. freshly cut turf) installed up to the cancellation notice.
2 Deposit Returns & Rescheduling
Routine Maintenance Cancellation: You can reschedule or cancel a routine lawn or hedge visit with at least 24 hours' notice prior to the scheduled slot with zero cancellation fees.
Project Advance Deposits: For landscape design or patio restoration projects requiring a material deposit, if cancelled at least 7 days before commencement, deposits are refunded in full within 5-10 business days via the original payment method (minus any custom plants already delivered and nursery-stocked specifically for your property).
3 100% Quality & Rectification Guarantee
Your satisfaction is paramount. If any aspect of our garden maintenance, hedge alignment, or patio jet washing does not meet the specifications detailed in your quotation:
How to Request a Cancellation or Refund
To exercise your cancellation rights or request a booking change, please email us with your quotation reference number or call our Edinburgh office.