Privacy Policy

1. Who We Are (Data Controller)

Designrepairpetservice (“we”, “us”, or “our”) operates the website https://designrepairpetservi.info and provides garden maintenance and landscaping services across the United Kingdom. We act as the Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered Address: King Street 171, Edinburgh, EH2 4JY, United Kingdom
Email: [email protected]
Telephone: +44 252 173 173

2. What Personal Data We Collect

We may collect and process the following information when you interact with our website or request service quotes:

• Contact Information: Full name, telephone number, email address, property postcode/address.
• Project Details: Garden size, photos submitted for estimation, service preferences, pet requirements.
• Technical Data: IP address, browser type, device information, and interaction data collected via necessary cookies.

3. Lawful Basis & Purposes of Processing

We only process your personal information where lawful grounds exist:

• Performance of a Contract: To assess your garden requirements, provide written quotes, and carry out booked gardening services.
• Legitimate Interests: To maintain website security, prevent spam, improve our landscaping solutions, and provide customer support.
• Consent: For non-essential analytics cookies and email newsletter updates (which you can withdraw at any time).
• Legal Obligation: To maintain accurate financial, VAT, and tax records in compliance with UK HMRC regulations.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. Data is only shared with trusted service providers who assist our operations under strict confidentiality agreements (e.g. secure cloud web hosting, payment gateways, and registered plant nurseries delivering bulk materials directly to your site).

5. Data Retention

We retain customer contact and quotation records only for as long as necessary to fulfill the purposes for which they were collected, including satisfying any legal, accounting, or reporting obligations (typically 6 years for financial transaction records under UK law). General inquiries without subsequent service bookings are purged within 12 months.

6. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data where retention is no longer legally required.
• Right to Restrict or Object: Object to processing based on legitimate interests or direct marketing.
• Right to Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please email our Data Protection Officer at [email protected].

7. Supervisory Authority

If you have concerns regarding our data handling, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.